Our Pillars
In the last 10 years, in addition to all the knowledge previously accumulated by us before joining the company, we have built pillars that are essential and which we do not give up, as we know they make all the difference in your experience with us:
– Service: we believe in a humanized service, without automatic messages, in which you are attended by a specialist who has already experienced all kinds of situations on sea trips, being able to properly clarify any doubts that customers may have, as well as create expectations realistic about what your ride will be like.
– Safety: with more than 10 years of operation and thousands of customers served, we are proud that we have never had any safety incident on our vessels.
– Qualified and Licensed: we work 100% legalized with public agencies and the Brazilian Navy. This means that our vessels are all licensed for the transport of passengers (as opposed to sport and recreation) and that we are all qualified by the Navy as professional sea workers (Merchant Navy), with a course in (MAC) and ESEP (Curso Especial de Passenger Vessel Safety) and many years of experience.
– Own vessels: we do not outsource tours, a practice that we have seen grow in the city in recent times. As we take care of our boats, we have full responsibility for them, from hygiene to technical / mechanical aspects, as we believe that this directly reflects on safety and a better experience on the tour.
– Regular maintenance: we do not give up the regular maintenance of our vessels, both aesthetic and technical. Our vessels are always at sea, which requires constant attention and updating, and we are always on the lookout for everything to be in order for you.
– Specialists: we have already had many opportunities to grow and become a bigger agency, doing tours on land, collective, trails to beaches in the open sea, but we have always remained faithful to what we like to do, and we do it well: private boat and speedboat tours in the bay of Paraty. This allows us to constantly improve our proposal.
– Transparency: we believe in transparency and ethics in our interactions with our customers. This means that we will always be as realistic as possible about what will actually happen, without creating false expectations.
– Reputation: we have maintained an excellent reputation on the internet (TripAdvisor) and in Paraty among our customers and partners for more than 10 years. We believe that reputation is a reflection of our credibility.
– Knowledge: the company’s professionals, including founders, were born and raised in Paraty. The entire culture of our company is at the root of here, and this translates into much more knowledge at all levels that end up impacting your tour, from knowing all the boats that are in the bay of Paraty, to knowing which place will be more crowded or more beautiful in a certain tide or wind.
– Experience: we know that the fact that the tours are private increases the expectations of those who seek us out, and even after 10 years of experience, we continue to evolve and learn every day. Your experience will directly benefit from all this learning that we constantly have.
